SHIPPING + RETURNS
We accept the following payment methods: Visa, MasterCard, American Express, Discover, Amazon Pay, and PayPal.
For all International orders, we accept payment via PayPal. Please contact us directly with your order so we can ensure it is handled properly.
We offer free shipping on all orders over $50 within the contiguous United States (excluding Alaska and Hawaii). This offer is applied before shipping, handling and taxes, and after all discounts or promotions.
We ship as quickly as we can, but we kindly ask that you add 1-2 days for processing to all quoted shipping times (actual transit times) at checkout.
Please note that FedEx does not deliver to P.O. Boxes, so kindly select preferred USPS (United States Postal Service) for your shipping method if applicable.
To request a shipping quote, please contact us directly for your options.
RETURNS AND REFUNDS
If for any reason you are not completely satisfied with your SouthernButter.com purchase, you can return the product(s) for a full refund of the purchase price (less original shipping and handling fees) within 30 days of purchase. Shipping costs for any returns will not be reimbursed by SouthernButter.com unless there was a shipping error.
Please note that items purchased from SouthernButter.com must be returned to SouthernButter.com. All shipments are FOB Origin.
1. Simply circle the items being returned or exchanged on the Packing Slip included in your shipment. Be sure to make and keep a copy of the marked-up Packing Slip for your own records.
2. Package the items to be returned or exchanged in the original packaging (if possible) and enclose the original, marked-up Packing Slip. To insure that your return remains eligible for a refund, please ensure the return package is postmarked within 30 days from the Date as indicated on the Packing Slip.
3. Return shipments should be insured and sent to:
Southern Butter Returns/Exchanges
408 CR 69
Lyons, CO 80540
Note: Please send your return via an insured shipping method with tracking. We are not responsible for returned shipments that are lost in transit. Return shipping fees are non-refundable.
4. Upon receipt of the returned products please allow up to 45 days to process a return and credit your account. A credit should appear on your statement within 2 full billing cycles. In the case of exchanges, the contact information supplied at original point of purchase will be notified of impending shipment.
Offers are valid at SouthernButter.com and at the Green Goo owned and operated retail store in Lyons, CO, while supplies last. Qualifying purchase does not include sale items or gift cards and is calculated prior to sales tax or shipping and handling charges. Free shipping on qualifying purchases of $50 or more is valid in the continental United States only – not valid in Hawaii, Alaska, or internationally. Offer is not valid at other retailers where Southern Butter products are sold. Cannot be used in combination with any other coupon offers or discount codes, and cannot be used on previous purchases. Offer void where prohibited, taxed or restricted by law. Other restrictions, exclusions or terms may apply. Southern Butter reserves the right to modify or discontinue this offer at any time without notice.
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